hkd88 Privacy Policy

Section 1

Information We Collect

When you register for and use the hkd88 platform, we collect a range of personal information necessary to operate your account securely, verify your identity, process financial transactions, and comply with applicable legal and regulatory obligations. The categories of data we collect are described below.

hkd88 does not collect data that is not directly relevant to operating your account or meeting our legal obligations. We do not collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is present on government-issued identity documents submitted during KYC.

Section 2

How We Use Your Data

hkd88 processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was collected. The following table outlines the key purposes for which your data is used and the legal basis for each type of processing:

Where hkd88 relies on your consent as the legal basis for processing — particularly for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, update your communication preferences in your account settings or contact [email protected].

hkd88 does not make automated decisions about you that produce significant legal effects without human review. Certain automated checks (such as fraud screening and responsible gaming triggers) are used as a first step, but any consequential action — such as account suspension or mandatory self-exclusion — is reviewed by a member of the hkd88 compliance team before being applied.

Section 3

Data Sharing & Disclosure

hkd88 does not sell or rent your personal data to any third party. We share your information only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment Processors: When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or any other supported payment method, we share the minimum transaction data necessary with that payment processor to complete the transaction. Payment processors operate under their own privacy policies and security standards.
• Game Providers: Live casino game studios (such as Evolution Gaming and Ezugi) and slot providers (such as Pragmatic Play, NetEnt, Microgaming, and Spribe) may receive anonymised session identifiers required to run game software. These providers do not receive your full personal profile or financial data.
• Identity Verification Services: Where we use third-party KYC or AML verification services to confirm your identity, we share the relevant documents and data with that service provider. Such providers are contractually bound to process your data only for the purpose of verification and to maintain appropriate security standards.
• Legal and Regulatory Authorities: hkd88 may be legally required to disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies in response to a lawful request, court order, or regulatory obligation. We will notify affected Members of such disclosures where legally permitted to do so.
• Fraud Prevention Networks: Where fraud, money laundering, or other illegal activity is suspected, hkd88 may share relevant account data with fraud prevention organisations and partner platforms operating within the same industry for the purpose of protecting the integrity of online gaming.
• Business Transfers: In the unlikely event that hkd88 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify all registered Members of any such change and of any impact on this Privacy Policy before it takes effect.

Section 4

Cookies & Tracking Technologies

hkd88 uses cookies and similar technologies — including local storage and session tokens — to operate the platform securely and efficiently. Cookies are small data files stored on your device by your browser when you visit hkd88. We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as maintaining your logged-in session, processing financial transactions securely, and remembering your authentication state between pages. These cookies cannot be disabled without breaking core platform functionality.
• Security Cookies: Used to detect and prevent fraudulent activity, credential stuffing, and bot traffic. Security cookies help hkd88 identify whether a session is being conducted by a human user and whether any unusual activity is present.
• Functional Cookies: These cookies remember your preferences, such as your chosen language, display settings, and recent game history, to provide a more personalised experience. Disabling functional cookies may affect the usability of certain platform features.
• Analytics Cookies: hkd88 uses anonymised analytics data to understand how Members interact with the platform — which games are most popular, where users experience friction, and how pages are navigated. This data is aggregated and does not identify individual users.

hkd88 does not use third-party advertising cookies, social media tracking pixels, or any other cookies that enable external parties to build advertising profiles based on your behaviour on the hkd88 platform.

You can control or delete cookies through your browser settings. Please be aware that disabling strictly necessary or security cookies may prevent you from logging in or using key platform features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

Section 5

Data Security

hkd88 implements a layered approach to data security, combining technical, procedural, and organisational safeguards to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include, but are not limited to, the following:

• SSL/TLS Encryption: All data exchanged between your device and hkd88 servers is encrypted using industry-standard Transport Layer Security (TLS) protocols. The padlock icon in your browser confirms that your connection to hkd88 is encrypted.
• Encryption at Rest: Sensitive data stored on hkd88 servers — including passwords (which are hashed and salted), payment method details, and identity documents — is encrypted at rest using strong encryption algorithms.
• Access Controls: Access to personal data within hkd88's internal systems is strictly limited to personnel who need that data to perform their specific job functions. Role-based access controls and audit logging are in place to track and restrict internal data access.
• Two-Factor Authentication: hkd88 supports and strongly recommends two-factor authentication (2FA) for all Member accounts. Internal hkd88 systems require 2FA for all staff accessing Member data or financial records.
• Penetration Testing and Audits: hkd88 conducts periodic security assessments, including vulnerability scanning and penetration testing, to identify and remediate potential weaknesses before they can be exploited.
• Data Breach Response: In the event of a data security incident that poses a risk to your personal data, hkd88 will take immediate containment steps, notify affected Members at their registered email address as promptly as operationally possible, and report the incident to relevant authorities where legally required.

While hkd88 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account secure — use a strong, unique password for hkd88, enable 2FA, and never share your login credentials with anyone.

Section 6

Data Retention

hkd88 retains your personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our general retention standards are as follows:

• Active Account Data: While your hkd88 account is active, we retain all data associated with your account, including registration data, transaction history, game activity logs, and communications records. This data is necessary for account management, dispute resolution, and responsible gaming compliance.
• Post-Closure Retention: Following the closure of your hkd88 account — whether voluntarily or by hkd88's decision — we retain your personal data for a minimum period of five (5) years. This retention period is necessary to comply with anti-money laundering regulations, resolve any outstanding financial disputes, and respond to regulatory inquiries.
• KYC Documents: Identity verification documents submitted during KYC are retained for the duration of your account and for five (5) years following account closure. These documents are required to be retained under applicable AML and financial regulations.
• Financial Transaction Records: Records of all deposits, withdrawals, and betting transactions are retained for a minimum of five (5) years following the date of each transaction, in accordance with financial record-keeping requirements.
• Support Communications: Records of interactions with hkd88's customer support team are retained for two (2) years from the date of each interaction, unless the matter relates to a dispute or regulatory inquiry that requires longer retention.
• Marketing Data: If you have opted in to marketing communications, your marketing preferences are retained until you opt out. Upon opting out, your data is removed from active marketing lists within 48 hours, though anonymised aggregate records may be retained for statistical purposes.

When personal data is no longer required and its retention period has expired, hkd88 securely deletes or anonymises that data so that it can no longer be associated with you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Section 7

Your Privacy Rights

As a Member of hkd88, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and a description of your request. We will acknowledge your request promptly and aim to respond within 30 days.

• Right of Access: You have the right to request a copy of the personal data hkd88 holds about you. We will provide this in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update many details directly within your account profile at any time.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. Please note that we may be required to retain some data to comply with legal obligations (such as AML record-keeping requirements), even following an erasure request. We will inform you of any such limitation when responding to your request.
• Right to Restrict Processing: You may request that hkd88 limit the processing of your personal data in specific situations — for example, while we investigate a dispute about the accuracy of your data.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a portable format that enables you to transfer it to another service provider.
• Right to Object: You have the right to object to the processing of your personal data where hkd88 relies on legitimate interests as the legal basis for processing, including profiling. You also have an absolute right to object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where hkd88 processes your data based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.

Section 8

Policy Updates & Contact

hkd88 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform features. When material changes are made to this Policy, we will notify all registered Members via their registered email address at least 14 days before the changes take effect, allowing you time to review the updated Policy and make an informed decision about continued use of the platform.

The effective date displayed at the top of this document reflects the date on which the current version came into force. If you continue to use the hkd88 platform after a revised Privacy Policy has taken effect, your continued use will constitute acceptance of the updated terms. If you do not accept the revised Policy, you should contact our support team to close your account before the effective date of the changes.

Minor updates — such as corrections to typographical errors, clarifications that do not alter the substance of our data practices, or additions to examples — may be made without proactive notification, though the effective date will always be updated to reflect the most recent revision.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which hkd88 handles your personal data, please contact us using the details below. Our support team is available 24 hours a day, 7 days a week, including public holidays, Bangladesh Standard Time (BST, UTC+6).